Troubleshooting

At the report preview in Ezy Invoice 13, you find that there are no print, save, export or email buttons. This could be caused if you upgraded your database from Ezy Invoice 10 or earlier and did not set your user permissions for all users. This is done to protect your data from un-authorised access. […]
Continue reading…

You are getting one of the following errors : “DBISAM Engine error #8965 index page buffers corrupt in the table …” “DBISAM engine error #8961 header information corrupt … ” “DBISAM Engine error #9729 Duplicate key found in the index ‘Primary’ of the table ‘????’” “DBISAM Engine error #9218 Error writing to the table or backup […]
Continue reading…

You can change to normal 96 DPI as follows : 1. Click Start | Control Panel | Appearance And Themes | Change the Screen Resolution. This brings up the Windows “Display Properties Box” 2. Click on the “Settings” Page then click the [Advanced] button . On the “General” page, ensure the the DPI settins are […]
Continue reading…

When trying to open Ezy Invoice 13, you get  get the following error message: “Could not find Data.DAT & DocType.DAT. Database does not contain valid Ezy Invoice or is incomplete” This just means that the path where you created the database previously is not available to Ezy Invoice any more. Possible causes : – You […]
Continue reading…

When Ezy Invoice needs to process reports, enter customer payments and certain other functions, it needs to create temporary files in the background. These files are usually a 4 or 5 digit number. This error indicates that something is preventing Ezy Invoice from creating these temp. files. The usual causes are : – An antivirus […]
Continue reading…